Quality & Patient Safety Strategy 2018-2022


Our Quality and Patient Safety Strategy sets out how we will meet our promise to our community to provide the best care for everyone and continuously improve patient outcomes and patient and whānau experience.

We will do this by a commitment to safe, quality, evidence-based care and continuous learning.

The Strategy provides a framework for our staff and participants in the provision of healthcare to guide the:

  • development of quality plans
  • measurement and assessment of quality
  • design and implementation of continuous quality improvement

Our Quality Vision

To provide the best care to the people of Waitemata

– to be recognised as an organisation that provides  safe, clinically effective care that is focused on the needs of the patient, their whānau and our community, and achieves outcomes that are among the best in the world

Our Patients’ and Community Priorities

Our patients and our community have told us that they need and want the following things from us and we have built this strategy around these priorities:

  • Caring and compassionate staff and services
  • Clear communication and explanations about conditions and treatment
  • Effective partnership between clinicians, patients, whānau and others
  • A clean and safe care environment
  • Clinical excellence

Our Approach

Our approach to improving quality includes three key processes: 



We use quality indicators and data collection to measure patient care, service processes and patient and whānau outcomes and experience



Analysis of data is used to determine how well we doing, to quantify variation in processes and outcomes, and to identify opportunities for improvement



Opportunities for improvement are prioritised for action and quality improvement methodologies are used to drive change

Patient Safety and Quality Measurement

Our Commitment to Transparency

Patients and their whānau deserve to be informed about the quality of their heath care. At Waitemata DHB we are dedicated to sharing our performance and how we work to provide the best care for everyone

Quality & Patient Safety Programmes

Driver Diagram

Quality & Patient Safety Driver Diagram

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